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RETURNS & EXCHANGE POLICY


At Urban Dhaage, we take pride in customer satisfaction and if for any reason you do not love your purchase, please return the item in its original condition within 30 days of your original purchase date for a full refund, less shipping costs. Original shipping charges are non-refundable. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached. We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. Refunds are issued back to the original form of payment or as store credit.

If you would like to exchange an item, place a new online order to ensure the item you want is in stock and complete the refund from your original order.  Your new order will be shipped to you within 5-7 business days and your refund will be processed once we receive your returned item(s).

Use the link below to initiate a return

https://urbandhaage.myreturnscenter.com/

Send return items to:

Urban Dhaage
35 Hudson Street
Jersey City, New Jersey 07302

Use a known carrier such as USPS, UPS, or Fedex with a tracking number to ensure your package is not lost. You are responsible for return postage.

Please send return items with the original order/return slip.  If your order/return slip is lost, please print out your order confirmation email and include it with your return package.

 

Terms & Conditions

  • Returns & Exchanges will be processed within 5-8 business days after we receive your package.  You will receive an email confirmation once your Return or Exchange has been processed.  Depending on your credit card, it may take up to an additional 14 days to see the amount returned to your account.
  • In the event you receive a defective or incorrect item, please email us at hello@urbandhaage.com to start the replacement process.
  • We inspect all merchandise returned to us and reserve the right to deny or refuse a refund based on the condition.
  • By purchasing from www.urbandhaage.com, you accept these terms and conditions.
  • If you have any other issues with your order, please contact us immediately at hello@urbandhaage.com so we can help resolve it as soon as possible!